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Detailed overview of Event creation
Detailed overview of Event creation

Learn about all options available when creating or editing an event

Updated over 3 weeks ago

To create a new event, go to AI Scheduler → Events and click on "Create New Event"

  • If your role is Super Admin/Sales Manager, you will be able to create events with multiple hosts

  • If your role is Closer/Setter, you will be able to create event with yourself as a host only​

Please note that Business and Enterprise subscription plans have additional option to select between Strategy call event (for Closers) or Discovery call event (for Setters). Learn about the difference between these two event types.


Required step #1 - Event Details

This is the first step where you will define basic details about your event.

  1. Event Name and tag color
    This is the name of the event that your invitees will see on the booking page.

    The color tag of the event is for internal use only to differentiate between events visually on the events page, Global Data or Analytics page.

  2. Event Location
    You can select where the event will take place, between these three options:

    1. Phone call

    2. Google Meet

    3. Zoom

  3. Event Description/Instructions
    This is the additional description that your invitees will see on the booking page.

  4. Event URL
    This is the URL that you will share with your invitees or embed on your web page.

  5. Internal description about the event
    This is an internal note that you can add to your event and will be shown on the event card.


Required step #2 - Hosts

The second step for creating an event is to select the hosts of the event and set their priority. You can invite users and add them as host right away.

To make your event live, you need to select at least one host who has set their availability.

Here's detailed breakdown of hosts warning badges in the hosts table:

  • Calendar not connected
    The host has not connected any Google calendar yet.
    They will still be able to get new calls but they we won't add them to any calendar and in case of Google Meet as the location, we will not be able to add Google Meet link.

  • Availability not set
    The host has not set their availability.
    They will not be able to get any new calls until they set their availability.

  • Pending invitation
    The host has not accepted the invite.
    They will not be able to get any calls until they accept invitation and set their availability.

Learn more about managing hosts and about hosts priority.

These two wrap up required steps for creating an event. All additional options below are not mandatory, but definitely advisable for setting up your event to the tiniest detail.


Event Time & Limits

Please note that the Event Time & Limits options will effect your available slots on your scheduler. Please go through every option below:


Date range

The date range from the current date for which invitees can schedule a call.

For example, if you want to show (open your calendar) for upcoming 10 days as available on your scheduler, set the range to 10 calendar days.


Duration

Refers to the duration of your meeting.

A slot of set duration will be marked as busy on host's calendar or availability whenever a new call is booked.


Start time increments

These are the time slots that will show on your scheduler.

For example, If you want to show available time slots on your scheduler with increments of 15 mins, e.g. 9:00, 9:15, 9:30 etc, set the start time increment as 15 minutes.


Break buffers

This option will include additional times blocked before and after every call booked,

For example, if you got a new call from 9:00 - 9:30, and you set a buffer of 15 mins after the call, a buffer from 9:30-9:45 will be added to your availability, which means you will not be able to get any call on 9:30.


Scheduling limitations

Restrict the time limit for leads to schedule a call with your team.

For example, if you do not want to get new calls 24 hours before the current time, set the guest cannot schedule within range of 24 hour(s). First available slots for leads will be available 24 hours from the time they've visited scheduler.


Allowing hosts to reschedule event

Turn this option ON if you want to allow your hosts to reschedule a scheduled event.

Learn more about Event Time & Limits here.


Invitee Questions

iClosed ​2-step scheduler consists out of set of primary and secondary questions.

Primary questions

Are phone number or email and name, that can be broken down into two boxes, first and last name.

Only once leads answer the primary questions, all your secondary questions will appear on the form.

When a lead enters phone number (or email depending of your preference), iClosed will grab such contact and add him to Global Data, with the status "Potential".

This setup ensures there is no lead left behind in case they fill out phone number (or email) only, and drop off, or get distracted.


Secondary Invitee Questions:

You can add up to 10 secondary questions to your form with the following types:

  • Short text

  • Long text

  • Checkbox (Multi Select)

  • Radio button (Single Select)

  • Date and Time

  • Number

We will save all your secondary questions as Invitee questions in Tracking, so that you can use them across your events and track the answers in Global Data.

Learn more


Disqualification

You can disqualify a lead based on the answer on your scheduler, with following types of questions:

  • Phone number country code

  • Multi or single select type of questions

Startup Plan users will have only Phone number option for lead disqualification., while Business and Enterprise plan users can use all options (learn more about iClosed pricing and feature breakdown).


Conditional routing

With conditional routing you can assign leads to specific host based on the invitee answer.

Conditional routing is only available with Business and Enterprise subscription plans

Conditional routing can only be applied if:

  1. In Hosts: There are minimum two Hosts selected for the event

  2. In Event Time & Limits: The Event Duration is 14 days or less

  3. In Invitee Questions: A radio button (single select) or a checkbox (multi select) type of question has been added to your invitee questions

Learn more about Conditional routing feature.


Notifications

You can send the following types of emails using notifications:

  • Confirmation email

  • Cancellation email

  • Email reminders

  • SMS reminders

Important notes

SMS Reminders come at additional price and requires setting up your SMS Credits Wallet.

In case you are using SMS reminders are they are not getting sent, please check your wallet in Settings → Billing menu.


Reply-to address

You can select which email address to use for email communication:

  • Host email: The connected host email address from calendar connection will be used as email sender

    • from Gmail set in Calendar Connections

    • In addition to that, Confirmation email will use your Gmail to send RSVP event confirmation (Yes/No/Maybe) automatically to your leads

  • iClosed no-reply email: Invitees will receive emails from no-reply@iclosed.io


Confirmation page

Upon successful form submission, and scheduling a call, you can redirect users to:

  • iClosed default confirmation page

  • Any other external URL per your preference


Customizations

This is where you can customize the scheduling page according to your brand.
You can set up:

  1. Brand color
    The color of the buttons and other interactive components of the scheduler

  2. Scheduler background
    The background color of the scheduler. Make sure that the background color resonates with your brand color

  3. Font color
    The font color on the scheduler

  4. Company logo
    You can upload your company logo

  5. Show calendar with form
    If you turn this on, we will show a preview of the calendar while invitee fills the form.

  6. Hide event details from time selection page
    If you turn this on, on time selection page there will be no details on the left side.

Learn more about Scheduler customization.


Booking page preview and additional event settings

Preview booking page

From the main navigation, you can copy and view your booking page.

You can also access embed code of your scheduler so you can add it to your web page.


Event settings

From the settings dropdown on the top right, you can:

  • Change Event language
    (English, French, Japanese, German, Dutch, Portuguese, Italian and Spanish)

  • Turn Cookies bar ON and OFF for your event

  • Duplicate Event

  • Delete the Event

  • Turn the Event ON or OFF​

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