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General Settings FAQs
General Settings FAQs

Learn how to update account settings or your profile, how to reset password and change app language and much more

Updated over a month ago

This article covers all frequently asked questions about General Settings.


How can I update company URL showing in Event links?

  1. Click on the "Edit" button

  2. Set new Company URL (can be different from actual company name)

Attention

Changing company URL will mean that all of your embedded links on your web pages will no longer work, and will need to be re-embedded.

After editing company URL, please go to AI Scheduler → Events page and click on every event you have, to copy and re-embed it to web pages (learn more here).


How to change currency in my account?

  1. Click on the "Edit" button

  2. Select currency from the drop down list:

    1. USD → United States Dollar

    2. EUR → European Union Currency

    3. CHF → Swiss franc

    4. PKR → Pakistani Rupee


How to update my account time zone?

  1. Click on the "Edit" button

  2. Select new time zone

Kindly note that the Profile time zone refers to the time shown in your account only, and in case you would like to set up different time zone for your events, you can do that by updating it in AI Scheduler → Availability (learn more here).


How can I reset password for my account?

  1. Click on the "Reset Password" button

  2. Enter your account email

  3. Password reset link will be sent to your email

  4. Set new password and log back into account


Why I can't change or add credit card for my account?

Credit card can be changed/added from the Settings → Billing page, but kindly note that it can be done by "account owner" only (true super admin). No matter if you have full Super Admin permission, only account owner can update credit cards.

In case you're the owner of the account, and you're experiencing these issues, please reach out to our Customer Support team immediately via chat button below.


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