Global Data is the central hub of your 
iClosed account, where you'll see every contact that interacted with your scheduler.
By definition, Contacts are all invitees (leads) that interacted with your scheduler, and had a unique phone number or email. Meaning, that if there was an invitee who scheduled multiple calls with different emails but with one phone number only, it would be considered as one contact.
Contacts data overview
Navigate to Global Data → Contacts and let's get the ball rolling. Here's a breakdown of columns (data) available in this section:
Contact → Invitees email and phone number
Creation date → Date when invitee interacted with your calendar
First name → Invitees first name
Last name → Invitees last name
Phone number → Invitees phone number
Country → Pulled from phone number country code or IP address if phone number is not available
Last interaction type → latest journey status of the lead
Updated on → Date when last update occurred
Total income → total generated income from the lead
Current Setter Owner → Event Host - Setter, assigned to the Discovery call with the invitee
Current Closer Owner → Event Host - Closer, assigned to the Strategy call with the Invitee
Events/s → Event Type icons, including Event Internal Tag, with the Event names
Current status → referred to lead current status (e.g. Qualified, Disqualified, etc...)
Initial status → starting status of the lead
Time zone → pulled from leads device when he scheduled a call
Last modified at → Last time/date when the Lead Status was modified
Number of Strategy Calls → Showing the total number of Strategy calls a lead had with your team
Number of Discovery Calls → Showing the total number of Discovery calls a lead had with your team
Pro tips
Data in "Contact" column is interactive and once you click on it, it will open Contact Card, where all information about a certain Invitee is stored
All columns except "Contact" column may be removed and added
"Contact" column will remain fixed while you scroll the page from left to right, so you could constantly keep an eye of the Contact detail, and be able to access contacts card
By combining Filters and Columns you will be able to cross cut your data with qualifying questions for things like industry, company size, geography, respondent title, etc., which can be eye opening, revealing different trends you didn’t even anticipate.
Columns overview
Let's dive in a little bit deeper and cover everything about Contact Columns available, which will help you understand how to set up default view that benefit you the most. Available columns are:
Contact data columns
(laid out and explained above)Contact custom fields data columns
(custom fields created in
Tracking menu or Global Data → Contacts page)Event custom fields (Saved Questions) data columns
(custom fields created in Tracking menu or Event → Invitee Questions section)
The columns are flexible, based on the tab you’re in, whether that’s Contacts, Appointment Setting, Calls, or Deals.
Therefore, if you’re looking at booked calls or deals, the columns will adjust to show what matters for that specific tab you're on, making it easy to keep an eye on the key information that drive your decisions.
Learn more