iClosed provides times in three different modules depending of the time zones set in the app. Here's a detailed guide on each timezone:
User Account Time Zone
Located in the Settings - Profile menu, user account Time Zone setting will control how dates and times are displayed inside your account (e.g. Scheduled calls pages, Global Data and Contact Card, Deals, etc...).
Your account time zone will be set based on your current device time zone settings.
It does not affect your availability on the scheduler. Your scheduler availability is managed separately (explained in the next section).
Pro tips
If you are traveling and have auto-update time zone turned on for your device, we will keep your original settings while showing a pop-up that the time zone has changed asking you if you'd like to update it in your iClosed account.
Availability Time Zone
The Availability Time Zone defines the reference time zone for your available hours in the scheduler. It acts as the starting point from which the system converts your availability into the visitor’s local time zone.
This does not have to be your actual physical location. You can set it to:
Your own time zone
The time zone of your target market
Any time zone that best fits your scheduling strategy
The most important thing is to ensure that your start and end availability hours are set correctly according to the selected Availability Time Zone.
Incorrect alignment may result in unintended booking times.
Pro tips
The default country code in the scheduler is automatically loaded based on the time zone settings of the visitor’s device.
For example, if a prospect’s device is set to the Cairo time zone, the scheduler will automatically display the Egypt country code when the lead opens the booking page.
Scheduler Time Zone
The Scheduler Time Zone determines how available time slots are displayed to leads. Available times are automatically shown based on the visitor’s device time zone, ensuring they see booking options in their local time.
As explained in the Availability Time Zone section, the time zone selected by the host, along with the defined start and end availability hours, acts as the starting reference point.
From there, iClosed automatically converts the time slots into the visitor’s local time zone.
Pro tips
If you handle markets on multiple continents and time zones, always use 12-hour time format (AM/PM) to avoid confusion.
For example, if hosts have availability set in Europe time zone, a lead from USA may get confused. A 3AM slot might look like 3PM to someone unfamiliar with 24-hour time, which is a common cause of missed calls due to booking at wrong times.
Times and Formats with Zapier / Make / Webhooks
When sending data through automations (Zapier, Make, Webhooks), iClosed provides time values in three main formats to ensure maximum flexibility and accurate conversions:
UTC (Coordinated Universal Time) is the universal standard time format.
This format is ideal when you want to convert the time into any specific time zone inside your automation flow.
Closer Time reflects the scheduled time based on the closer’s Availability Time Zone settings.
This shows the meeting time exactly as it appears in the closer’s calendar.
Invitee Time reflects the meeting time based on the lead’s local time zone (their device time zone at the time of booking). This shows the time exactly as the invitee sees it when scheduling.
Using these three formats ensures you can build automations that are time-zone accurate, regardless of where your closers or leads are located. Here's the list of time formats sent with Call booked trigger:
utc_start_time = call start time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
utc_end_time = call end time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
start_time = call start time per host time zone set in availability
example = 2023-02-15T18:00:00+01:00
end_time = call end time per host time zone set in availability
example = "2023-02-15T18:30:00+01:00"
start_time_pretty = call start time per host time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
end_time_pretty = call end time per host time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time = call start time per invitee time zone from the scheduler
example = "2023-02-15T18:00:00+01:00"
invitee_end_time = call end time per invitee time zone from the scheduler
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time_pretty = call start time per invitee time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
invitee_end_time_pretty = call end time per invitee time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
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