While we're constantly working on adding more direct integrations with the tools you're using, until we roll them out, iClosed webhooks are here to bridge the gaps.
For example, If you'd like to update your CRM, like Airtable, Salesforce, GoHighLevel or to create automations via even N8N, simply send 
iClosed data via webhooks to make it happen.
Webhooks are currently available in beta and can be turned on for accounts on Business and Enterprise subscription plans.
Feel free to reach out to our team via in-app chat to request access.
How to access iClosed webhooks
Reach out to our Customer Support via:
in-app chat or
email (hello@iclosed.io) or
Slack (if you have Slack channel created with iClosed team)
Once the team confirms that the webhooks are turned on for your account, navigate to
Settings → Developer page.Choose a webhook:
paste endpoint URL (e.g. N8N webhook link)
Select trigger on iClosed
Save once you're done
Important note
Webhooks are accessible to users with Super Admin permissions.
Triggers available
Webhook triggers are used for starting a workflow with iClosed, so you could forward data to any other tool.
We have made all necessary triggers to give you full flexibility over information and data you would like to transfer from iClosed to CRM or any database database directly or to send it to N8N, Zapier or Make.
Contact created
Trigger for capturing data when the contact is created or updated after interacting with the scheduler. We offer two webhooks for sending the data:
Contact created
that will fire immediately every time per lead journey on the formPotential 1 = Lead entered primary contact information on the form (phone number/email)
Potential 2 = Lead entered name and secondary contact information on the form (email/phone number
Qualified = when a lead filled out the whole form and pressed continue button and can book a call
Disqualified = when a lead filled out the whole form and pressed continue button and can't book a call as per disqualification criteria set in event
Call booked = when a lead booked a call as per event type (Strategy or Discovery call)
Contact by status
One trigger for capturing a selected status, with a built in delay in the trigger, and option to send data immediately if the desired status is met.Choose final status that you'd like to fetch with webhook
Send last known status if a lead dropped off before final status selected
Time to send - a delay mechanism until iClosed will wait to send data (best practice is to give time to lead to go through the form depending of the form length to ensure you get the latest status)
Pro tips
If you'd like to capture leads as per their latest status on the scheduler journey, feel free to use following setup:
Select final status - Call booked (Strategy or Discovery)
Turn the toggle ON for Send last active status to override the delay trigger in case a lead drops off before booking a call
Wait for minimum 300 to 600 seconds (or 5-10 minutes) to give time for a lead to answer all questions and book a call with you
This way, you will easily capture lead as per their latest status and send it to your CRM or any other tool.
Data available
Data available
Contact data
id = of the contact
userId = host ID (if call is booked)
accountId = ID of iClosed account
firstName = of the contact
lastName = of the contact
email = of the contact
phoneNumber = of the contact
secondary_email = of the contact (if any)
secondary_phoneNumber = of the contact (if any)
status = iClosed lead status
Potential
Qualified
Disqualified
Strategy call booked
Discovery call booked
createdAt = UTC time of the contact created date and time
example = "2025-05-09T15:28:40.783Z"
previewId = contact ID from contact card URL
example = contact_-d9DGyd9xHK_
timeZone = of the contact
joinedTime = same as createdAt, UTC time of the contact joined date and time
example = "2025-05-09T15:28:40.783Z"
country = of the contact as per phone country code
ipAddress = of the contact
updatedAt = UTC time of the contact updated date and time
example = "2025-05-09T15:28:41.385Z"
updatedAttributes = what was updated about the contact
example = status
questionsAndAnswers" = in two formats:
Sorted by the order of appearance on the form → Question then Answer
Example:
"1_question": "Phone Number",
"1_response": "+1234567890",
"2_question": "Email Address",
"2_response": "zogiji@example.com",
"3_question": "Full Name",
"3_response": "Raya Fleming",
"4_question": "Additional Information Question 1",
"4_response": "Additional Information Response 1",
"5_question": "Additional Information Question 2",
"5_response": "Additional Information Response 2",
"6_question": "Additional Information Question 3",
"6_response": "Additional Information Response 3",
"7_question": "Additional Information Question 4",
"7_response": "Additional Information Response 4"
Questions as labels with answers as payload
Example:
"Phone Number": "+1234567890",
"Email Address": "zogiji@example.com",
"Full Name": "Raya Fleming",
"Additional Information Question 1": "Additional Information Response 1",
"Additional Information Question 2": "Additional Information Response 2",
"Additional Information Question 3": "Additional Information Response 3",
"Additional Information Question 4": "Additional Information Response 4"
Event data
id = of the event
name = of the event
linkPrefix = company name and link naming from the event URL
color = of the event tag in HEX code "#0099FF"
eventType = Strategy or Discovery event
Tracking data
first_utm_term = UTM term captured from cookie (if any)
first_utm_source = UTM source captured from cookie (if any)
first_utm_medium = UTM medium captured from cookie (if any)
first_utm_content = UTM content captured from cookie (if any)
first_utm_campaign = UTM campaign captured from cookie (if any)
utm_term = latest UTM term captured in URL
utm_source = latest UTM source captured in URL
utm_medium = latest UTM medium captured in URL
utm_content = latest UTM content captured in URL
utm_campaign = latest UTM campaign captured in URL
any other custom UTM picked up from URL
example = "fbc"
utmKey_# and utmValue_# = different type of the same data as explained above, just sorted in order of appearance in URL and different format "key" and "value"
Internal configuration of the event data
question_answers
Referrer_Url_Embed = complete event URL
example = "https://app.iclosed.io/app/companyname/eventname"
previewUrl = complete contact card URL
example = "https://app.iclosed.io/app/global-data/contacts?preview=contact_-d9DGyd9xHK_",
hookType = Trigger type
example = Contact by status
Latest call data
id = call ID
dateTime = UTC latest call booked date and time
example = "2025-05-13T10:15:00.000Z",
timeZone = of the contact
duration = of the latest call
durationUnit set in event = "HOUR" or "MINUTES"
id = of the user/host
firstName = of the user/host
lastName = of the user/host
email = of the user/host
phoneNumber = of the user/host
Disqualification group - criteria if a lead has been disqualified
statement = question on the form
example = "Additional Information Question 1"
operator = additional condition (if any)
value = answer on disqualification condition
example = "Additional Information Response 1"
condition = disqualification condition "IS"
disqualificationGroupId = ID of the disqualification criteria group
Contact updated
Triggers whenever a contact is updated, no matter if the update happened on the scheduler form (e.g. status update) or in Global Data contact card.
Data available
Data available
Contact data
id = of the contact
userId = host ID (if call is booked)
accountId = ID of iClosed account
firstName = of the contact
lastName = of the contact
email = of the contact
phoneNumber = of the contact
secondary_email = of the contact (if any)
secondary_phoneNumber = of the contact (if any)
status = iClosed lead status
Potential
Qualified
Disqualified
Strategy call booked
Discovery call booked
createdAt = UTC time of the contact created date and time
example = "2025-05-09T15:28:40.783Z"
previewId = contact ID from contact card URL
example = contact_-d9DGyd9xHK_
timeZone = of the contact
joinedTime = same as createdAt, UTC time of the contact joined date and time
example = "2025-05-09T15:28:40.783Z"
country = of the contact as per phone country code
ipAddress = of the contact
updatedAt = UTC time of the contact updated date and time
example = "2025-05-09T15:28:41.385Z"
updatedAttributes = what was updated about the contact
example = status
questionsAndAnswers" = in two formats:
Sorted by the order of appearance on the form → Question then Answer
Example:
"1_question": "Phone Number",
"1_response": "+1234567890",
"2_question": "Email Address",
"2_response": "zogiji@example.com",
"3_question": "Full Name",
"3_response": "Raya Fleming",
"4_question": "Additional Information Question 1",
"4_response": "Additional Information Response 1",
"5_question": "Additional Information Question 2",
"5_response": "Additional Information Response 2",
"6_question": "Additional Information Question 3",
"6_response": "Additional Information Response 3",
"7_question": "Additional Information Question 4",
"7_response": "Additional Information Response 4"
Questions as labels with answers as payload
Example:
"Phone Number": "+1234567890",
"Email Address": "zogiji@example.com",
"Full Name": "Raya Fleming",
"Additional Information Question 1": "Additional Information Response 1",
"Additional Information Question 2": "Additional Information Response 2",
"Additional Information Question 3": "Additional Information Response 3",
"Additional Information Question 4": "Additional Information Response 4"
Event data
id = of the event
name = of the event
linkPrefix = company name and link naming from the event URL
color = of the event tag in HEX code "#0099FF"
eventType = Strategy or Discovery event
Tracking data
first_utm_term = UTM term captured from cookie (if any)
first_utm_source = UTM source captured from cookie (if any)
first_utm_medium = UTM medium captured from cookie (if any)
first_utm_content = UTM content captured from cookie (if any)
first_utm_campaign = UTM campaign captured from cookie (if any)
utm_term = latest UTM term captured in URL
utm_source = latest UTM source captured in URL
utm_medium = latest UTM medium captured in URL
utm_content = latest UTM content captured in URL
utm_campaign = latest UTM campaign captured in URL
any other custom UTM picked up from URL
example = "fbc"
utmKey_# and utmValue_# = different type of the same data as explained above, just sorted in order of appearance in URL and different format "key" and "value"
Internal configuration of the event data
question_answers
Referrer_Url_Embed = complete event URL
example = "https://app.iclosed.io/app/companyname/eventname"
previewUrl = complete contact card URL
example = "https://app.iclosed.io/app/global-data/contacts?preview=contact_-d9DGyd9xHK_",
hookType = Trigger type
example = Contact updated
Latest call data
id = call ID (if any call is booked)
dateTime = UTC latest call booked date and time
example = "2025-05-13T10:15:00.000Z",
timeZone = of the contact
duration = of the latest call
durationUnit set in event = "HOUR" or "MINUTES"
id = of the user/host
firstName = of the user/host
lastName = of the user/host
email = of the user/host
phoneNumber = of the user/host
Disqualification group - criteria if a lead has been disqualified
statement = question on the form
example = "Additional Information Question 1"
operator = additional condition (if any)
value = answer on disqualification condition
example = "Additional Information Response 1"
condition = disqualification condition "IS"
disqualificationGroupId = ID of the disqualification criteria group
Call booked
Triggers whenever a new call is booked, no matter if the call was booked from scheduler or from inside of iClosed (e.g. Global Data or Approved outcome or No sale - follow up scheduled)
Pro tips
Call booked trigger wont fire when a call is rescheduled. This is a different trigger, as explained below.
Data available
Data available
Event type data
uuid = Event ID
kind = is the call booked through "Round Robin" or "Single Host"
slug = Event name set in the URL of the event
name = Event name
duration = meeting duration
durationUnit = in "MINUTES" or "HOURS"
type = event type, Strategy or Discovery
owner type = "closer"
Event data
uuid = Call ID
assigned_to = user/host name
name = user/host name
email = user/host email
primary = "true"
utc_start_time = call start time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
utc_end_time = call end time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
start_time = call start time per host time zone set in availability
example = 2023-02-15T18:00:00+01:00
end_time = call end time per host time zone set in availability
example = "2023-02-15T18:30:00+01:00"
start_time_pretty = call start time per host time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
end_time_pretty = call end time per host time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time = call start time per invitee time zone from the scheduler
example = "2023-02-15T18:00:00+01:00"
invitee_end_time = call end time per invitee time zone from the scheduler
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time_pretty = call start time per invitee time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
invitee_end_time_pretty = call end time per invitee time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
created_at = UTC time when the call was created
example = "2023-02-14T22:11:30+01:00"
type = Strategy or Discovery call
location = meeting location (phone, Zoom, Google Meet)
canceled = was the call cancelled true or false
canceler_name = who cancelled the call if any (null if no one cancelled)
cancel_reason = reason added when call was cancelled if any
canceled_at = date and time when the call was cancelled
rescheduleLink = unique link from where a call can be rescheduled
cancelLink = unique link from where a call can be cancelled
Setter data
id = ID of the user who was assigned as setter (if any)
firstName = first name of the setter owner from iClosed (if any)
lastName = last name of the setter owner from iClosed (if any)
email = email of the user in iClosed/setter owner (if any)
Invitee data
previewUrl = complete contact card URL
example = "https://app.iclosed.io/app/global-data/contacts?preview=contact_-d9DGyd9xHK_"
uuid = ID of the contact
example = "ececc9a9-8837-4a4a-b720-e160319e0730"
firstName = of the contact
lastName = of the contact
email = of the contact
text_reminder_number = of the contact
timezone = of the contact
created_at = date and time when the contact was created
example = "2023-02-14T22:11:30+01:00"
canceled = False
canceler_name = null by default
cancel_reason = null by default
canceled_at = null by default
Questions and answers = in two formats:
Sorted by the order of appearance on the form → Question then Answer
Example:
"1_question": "Phone Number",
"1_response": "+1234567890",
"2_question": "Email Address",
"2_response": "zogiji@example.com",
"3_question": "Full Name",
"3_response": "Raya Fleming",
"4_question": "Additional Information Question 1",
"4_response": "Additional Information Response 1",
"5_question": "Additional Information Question 2",
"5_response": "Additional Information Response 2",
"6_question": "Additional Information Question 3",
"6_response": "Additional Information Response 3",
"7_question": "Additional Information Question 4",
"7_response": "Additional Information Response 4"
Questions as labels with answers as payload
Example:
"Phone Number": "+1234567890",
"Email Address": "zogiji@example.com",
"Full Name": "Raya Fleming",
"Additional Information Question 1": "Additional Information Response 1",
"Additional Information Question 2": "Additional Information Response 2",
"Additional Information Question 3": "Additional Information Response 3",
"Additional Information Question 4": "Additional Information Response 4"
Tracking data
first_utm_term = UTM term captured from cookie (if any)
first_utm_source = UTM source captured from cookie (if any)
first_utm_medium = UTM medium captured from cookie (if any)
first_utm_content = UTM content captured from cookie (if any)
first_utm_campaign = UTM campaign captured from cookie (if any)
utm_term = latest UTM term captured in URL
utm_source = latest UTM source captured in URL
utm_medium = latest UTM medium captured in URL
utm_content = latest UTM content captured in URL
utm_campaign = latest UTM campaign captured in URL
any other custom UTM picked up from URL
example = "fbc"
utmKey_# and utmValue_# = different type of the same data as explained above, just sorted in order of appearance in URL and different format "key" and "value"
Internal configuration of the event data
call_booked_from = from where the call was booked from
example = AI_SCHEDULER_BOOKING_MODAL or GLOBAL DATA or PUBLIC SCHEDULER
hookType = Trigger type
example = Call booked
Call cancelled
Triggers whenever a call is cancelled, no matter if it was cancelled by a host, any user in iClosed or by an invitee.
Data available
Data available
Event type data
uuid = Event ID
kind = is the call booked through "Round Robin" or "Single Host"
slug = Event name set in the URL of the event
name = Event name
duration = meeting duration
durationUnit = in "MINUTES" or "HOURS"
type = event type, Strategy or Discovery
owner type = "closer"
Event data
uuid = Call ID
assigned_to = user/host name
name = user/host name
email = user/host email
primary = "true"
utc_start_time = call start time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
utc_end_time = call end time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
start_time = call start time per host time zone set in availability
example = 2023-02-15T18:00:00+01:00
end_time = call end time per host time zone set in availability
example = "2023-02-15T18:30:00+01:00"
start_time_pretty = call start time per host time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
end_time_pretty = call end time per host time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time = call start time per invitee time zone from the scheduler
example = "2023-02-15T18:00:00+01:00"
invitee_end_time = call end time per invitee time zone from the scheduler
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time_pretty = call start time per invitee time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
invitee_end_time_pretty = call end time per invitee time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
created_at = UTC time when the call was created
example = "2023-02-14T22:11:30+01:00"
type = Strategy or Discovery call
location = meeting location (phone, Zoom, Google Meet)
canceled = was the call cancelled true or false
canceler_name = who cancelled the call if any (null if no one cancelled)
cancel_reason = reason added when call was cancelled if any
canceled_at = date and time when the call was cancelled
Setter data
id = ID of the user who was assigned as setter (if any)
firstName = first name of the setter owner from iClosed (if any)
lastName = last name of the setter owner from iClosed (if any)
email = email of the user in iClosed/setter owner (if any)
Invitee data
previewUrl = complete contact card URL
example = "https://app.iclosed.io/app/global-data/contacts?preview=contact_-d9DGyd9xHK_"
uuid = ID of the contact
example = "ececc9a9-8837-4a4a-b720-e160319e0730"
firstName = of the contact
lastName = of the contact
email = of the contact
text_reminder_number = of the contact
timezone = of the contact
created_at = date and time when the contact was created
example = "2023-02-14T22:11:30+01:00"
canceled = did contact cancel the call (true or false)
canceler_name = who cancelled the call if any (null if no one cancelled)
cancel_reason = reason added when call was cancelled if any
canceled_at = date and time when the call was cancelled
Questions and answers = in two formats:
Sorted by the order of appearance on the form → Question then Answer
Example:
"1_question": "Phone Number",
"1_response": "+1234567890",
"2_question": "Email Address",
"2_response": "zogiji@example.com",
"3_question": "Full Name",
"3_response": "Raya Fleming",
"4_question": "Additional Information Question 1",
"4_response": "Additional Information Response 1",
"5_question": "Additional Information Question 2",
"5_response": "Additional Information Response 2",
"6_question": "Additional Information Question 3",
"6_response": "Additional Information Response 3",
"7_question": "Additional Information Question 4",
"7_response": "Additional Information Response 4"
Questions as labels with answers as payload
Example:
"Phone Number": "+1234567890",
"Email Address": "zogiji@example.com",
"Full Name": "Raya Fleming",
"Additional Information Question 1": "Additional Information Response 1",
"Additional Information Question 2": "Additional Information Response 2",
"Additional Information Question 3": "Additional Information Response 3",
"Additional Information Question 4": "Additional Information Response 4"
Tracking data
first_utm_term = UTM term captured from cookie (if any)
first_utm_source = UTM source captured from cookie (if any)
first_utm_medium = UTM medium captured from cookie (if any)
first_utm_content = UTM content captured from cookie (if any)
first_utm_campaign = UTM campaign captured from cookie (if any)
utm_term = latest UTM term captured in URL
utm_source = latest UTM source captured in URL
utm_medium = latest UTM medium captured in URL
utm_content = latest UTM content captured in URL
utm_campaign = latest UTM campaign captured in URL
any other custom UTM picked up from URL
example = "fbc"
utmKey_# and utmValue_# = different type of the same data as explained above, just sorted in order of appearance in URL and different format "key" and "value"
Internal configuration of the event data
hookType = Trigger type
example = Call cancelled
Pro tips
Call can be cancelled by invitee from iClosed cancellation link that will be added to Confirmation email and Google Calendar event, but also by responding with NO in Confirmation email or Google Calendar or by deleting event from Google Calendar.
Call rescheduled
Triggers whenever a call is rescheduled by an invitee or host/iClosed user.
Data available
Data available
Event type data
uuid = Event ID
kind = is the call booked through "Round Robin" or "Single Host"
slug = Event name set in the URL of the event
name = Event name
duration = meeting duration
durationUnit = in "MINUTES" or "HOURS"
type = event type, Strategy or Discovery
owner type = "closer"
Event data
uuid = Call ID
assigned_to = user/host name
name = user/host name
email = user/host email
primary = "true"
utc_start_time = call start time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
utc_end_time = call end time in UTC time zone
example = "2023-02-15T16:00:00+01:00"
start_time = call start time per host time zone set in availability
example = 2023-02-15T18:00:00+01:00
end_time = call end time per host time zone set in availability
example = "2023-02-15T18:30:00+01:00"
start_time_pretty = call start time per host time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
end_time_pretty = call end time per host time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time = call start time per invitee time zone from the scheduler
example = "2023-02-15T18:00:00+01:00"
invitee_end_time = call end time per invitee time zone from the scheduler
example = "06:30pm - Wednesday, February 15, 2023"
invitee_start_time_pretty = call start time per invitee time zone set in availability in textual format
example = "06:00pm - Wednesday, February 15, 2023"
invitee_end_time_pretty = call end time per invitee time zone set in availability in textual format
example = "06:30pm - Wednesday, February 15, 2023"
created_at = UTC time when the call was created
example = "2023-02-14T22:11:30+01:00"
type = Strategy or Discovery call
location = meeting location (phone, Zoom, Google Meet)
old_start_time = original call date and time in UTC time zone
example = "2023-02-15T12:00:00+01:00"
canceled = False
canceler_name = null by default
cancel_reason = null by default
canceled_at = null by default
rescheduleLink = unique link from where a call can be rescheduled
cancelLink = unique link from where a call can be cancelled
Setter data
id = ID of the user who was assigned as setter (if any)
firstName = first name of the setter owner from iClosed (if any)
lastName = last name of the setter owner from iClosed (if any)
email = email of the user in iClosed/setter owner (if any)
Invitee data
previewUrl = complete contact card URL
example = "https://app.iclosed.io/app/global-data/contacts?preview=contact_-d9DGyd9xHK_"
uuid = ID of the contact
example = "ececc9a9-8837-4a4a-b720-e160319e0730"
firstName = of the contact
lastName = of the contact
email = of the contact
text_reminder_number = of the contact
timezone = of the contact
created_at = date and time when the contact was created
example = "2023-02-14T22:11:30+01:00"
is_reschedule = true
reschedule_reason = null unless reason is added in rescheduling note box by contact or iClosed user
canceled = false
canceler_name = "null" by default
cancel_reason = "null" by default
canceled_at = "null" by default
Questions and answers = in two formats:
Sorted by the order of appearance on the form → Question then Answer
Example:
"1_question": "Phone Number",
"1_response": "+1234567890",
"2_question": "Email Address",
"2_response": "zogiji@example.com",
"3_question": "Full Name",
"3_response": "Raya Fleming",
"4_question": "Additional Information Question 1",
"4_response": "Additional Information Response 1",
"5_question": "Additional Information Question 2",
"5_response": "Additional Information Response 2",
"6_question": "Additional Information Question 3",
"6_response": "Additional Information Response 3",
"7_question": "Additional Information Question 4",
"7_response": "Additional Information Response 4"
Questions as labels with answers as payload
Example:
"Phone Number": "+1234567890",
"Email Address": "zogiji@example.com",
"Full Name": "Raya Fleming",
"Additional Information Question 1": "Additional Information Response 1",
"Additional Information Question 2": "Additional Information Response 2",
"Additional Information Question 3": "Additional Information Response 3",
"Additional Information Question 4": "Additional Information Response 4"
Tracking data
first_utm_term = UTM term captured from cookie (if any)
first_utm_source = UTM source captured from cookie (if any)
first_utm_medium = UTM medium captured from cookie (if any)
first_utm_content = UTM content captured from cookie (if any)
first_utm_campaign = UTM campaign captured from cookie (if any)
utm_term = latest UTM term captured in URL
utm_source = latest UTM source captured in URL
utm_medium = latest UTM medium captured in URL
utm_content = latest UTM content captured in URL
utm_campaign = latest UTM campaign captured in URL
any other custom UTM picked up from URL
example = "fbc"
utmKey_# and utmValue_# = different type of the same data as explained above, just sorted in order of appearance in URL and different format "key" and "value"
Internal configuration of the event data
call_booked_from = from where the call has been rescheduled
example = AI_SCHEDULER_RESCHEDULING_MODAL
hookType = Trigger type
example = "Call rescheduled"
Pro tips
Call can be rescheduled by contact from the rescheduling link sent in the Confirmation email/added to Google Calendar event or by an iClosed user/host from inside of iClosed.
Call outcome added
Triggers whenever a call outcome is added, no matter if it's a Strategy call outcome (Sale/No Sale) or Discovery call outcome (Approved/Rejected).
Data available
Data available
uuid = ID of the outcome
userId = ID of the user who added outcome
eventName = Event name
eventId = ID of the event
eventDuration = meeting duration
eventDurationUnit = in Hours or Minutes
email = of the contact
contactId = ID of the contact
firstName = of the contact
lastName = of the contact
phoneNumber = of the contact
closerEmail = email of the user/host of the call
callOutcome = outcome added to the call
example = "SALE" or "NO_SALE" for Strategy call
example = "APPROVED" or "REJECTED" for Discovery call
noSaleReason = if No Sale or Rejected outcome is added. For Sale and approved it will show "null"
example = No Sale reasons
"FOLLOW_UP_SCHEDULE"
"NO_SHOW"
"UNQUALIFIED"
"NOT_INTERESTED"
"ADMIN_CANCELLED"
"CONTACT_CANCELLED"
example = Rejected
"NO_SHOW"
"BAD_FIT"
"NOT_INTERESTED"
"ADMIN_CANCELLED"
"CONTACT_CANCELLED"
"OTHERS"
objection = "Null" unless an objection is added
example = "Money" or "Logistic" or "Partner" or "Fear" or "Smoke Screen" or "No Objection"
callType = Strategy or Discovery call booked
example = DISCOVERY_CALL_BOOKED
example = STRATEGY_CALL_BOOKED
startTime = start time of the call in UTC time zone
example = "2024-03-20T10:00:00Z"
notes = if any, in HTML, with a custom doctype from a rich-text editor
example = <!DOCTYPE quill-output-html><p>Can't afford the service yet</p>
dealValue = will show deal amount added only for "Sale" outcome
example = 5000
productName = product name selected if "Sale" outcome is added
transactionType = depending of the transaction selected
example = "WON" or "DEPOSIT" or "RECURRING"
createdAt = time and date when outcome was created in UTC time zone
example = "2024-03-20T10:30:00Z",
value = will show deal amount added only for "Sale" outcome
example = 5000
hookType = "Outcome added"
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