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Members page overview
Members page overview

iClosed unique users dashboard for tracking team members performance

Updated over 2 months ago

Members page is the team members performance analytics dashboard!

Here, you'll find a comprehensive overview of each members role details, their contributions and achievements. This page is ideal for tracking key metrics on a user level, pinpointing over-achievers, and identifying opportunities for team members growth.

Important Notes

Members page is accessible to Super Admins and Sales Managers by default and Users will have exclusive access by default.

This means that a User with exclusive access will not have Members page available on the menu, but only access to their own Analytics dashboard
(learn more about Users Analytics dashboard here).


Fixed page elements

Let's cover top elements first.

Roles filter

Filter out user view per roles assigned to users.

This provides you with easier and more precise review of team member stats, especially if you've created separate roles for Setters and Closers.


Date range filter

The date range filter helps you analyze stats and performance by applying specific date range or using predefined date ranges.

Filter will be set to "Last seven days" by default.


Columns filter

Allows you to customize Members page view by choosing columns with data you'd like to see.

Choose to Select all or Deselect all, or add/remove specific columns. Main column with User name is fixed, and see below columns available for selecting/deselecting from the view (all columns will be explained in detail in the Columns section below):

  • Role

  • Sales

  • Deposit

  • Calls

  • Strategy calls

  • Total cash

  • Engagement

  • Total cash per call

  • Recurring

  • Live closing rate

  • Live engagement rate

  • No show rate

  • Closing rate

And that's not all. Columns filter allows you to change the order of columns, by grabbing a column and moving it up or down to customize the order of appearance.


Add member button

This is quick Invite users button, from where you can invite more users to the account, by entering new user email, selecting user role and assigning a user to the team
(if created in Settings → User Management → Teams)

Kindly note that number of User seats available differ between subscription plans and adding new user may affect your billing account.

  • Startup
    users have 1 seat available by default, and can add more at $36/month per user seat or to upgrade to Business at any time.

  • Business
    users have up to 5 User seats available and in case they would like to add more at $36/month per user seat or to upgrade to Enterprise.

  • Enterprise
    users can have unlimited number of seats. Feel free to reach out to us and we'll make the best price for you.

On top of that, Business/Enterprise users have the ability to to create new roles and customize permissions.


Here's also a quick overview of the fixed bottom page elements:

  • Column totals

    • summarizing data from the columns for each column

    • or average if data is shown in percentages

  • Choosing how many rows you'd like to see per page

  • Switching between pages buttons


Members Columns explained

Here's a detailed overview of the Members page columns.


Name

User name set in User profile account.

Column is fixed, and can't be moved to different position in the view or removed.


Role

User role assigned in Settings → User Management menu.


Calls

Current total number of calls a user has assigned.


Strategy calls

Total number of Strategy calls User had for a select date range.


Total Cash per call

Average income User is generating per all Strategy calls for a selected date range.


Total Cash

Total income generated by User for the selected date range.


Engagement

Rate shown in percentages, calculated as
Total Number of Won plus Deposit Deals a User made divided by Total Strategy Calls


No Show Rate

Average no show percentage rate for a specific user, across all events where the call was scheduled, but then selected No Sale → No Show reason.


Sales

Total number of Sale outcomes a user made for the selected date range.


Deposit

Total number of deposits a User made for the selected date range.


Recurring

Income generated by User from Recurring deal types for the selected period of time.


Closing Rate

Showing Total Percentage of the Won Deals divided by Strategy Calls, for a specific user, for the selected date range


Live Closing Rate

This is a more precise closing rate, calculated as
Calls with Sale outcome divided by (Total Calls minus No show outcomes minus Cancelled Calls


Live Engagement Rate

Calculated as (Total Number of Won plus Deposit Deals) divided by Total Strategy Calls


Learn more

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