iClosed just rolled out a major feature release to centralize all communications with your leads and internal team members, alongside a brand-new Global Data Pipeline - a Kanban view for easier funnel management.

The iClosed Unified Inbox provides a single, centralized workspace that aggregates your communication channels into one timeline, allowing teams to read, manage, and respond to conversations without constantly switching tools.

Here's the breakdown of whats in there:

Users on any plan tier can connect channels, including Microsoft Outlook, Gmail, Facebook Messenger, Instagram DMs, Linq (iMessage), Sendblue (iMessage/SMS), WhatsApp Business and WhatsApp Personal.

Inbound messages from every single connected channel automatically stream into your inbox in real time regardless of your subscription level, ensuring your historical data remains structurally complete.

Integrations with Zoom, Fathom, and Microsoft Teams log communication assets automatically.

Authorized paid Zoom accounts will seamlessly pull completed cloud call recordings directly into the contact's activity history as soon as a meeting concludes.

Conversations handled across Gmail and Outlook are completely free. Inbound and outbound emails do not consume your monthly chat limits, and remain excluded from active conversation counts across all plans.

Build pre-written message templates within the workspace to instantly answer frequently asked questions, insert scheduling links, or follow up with leads without repetitive typing.

Available exclusively on the Growth and Business tiers, users can build rule-based automation paths that trigger outbound messages instantly based on contact behavior.

Track and manage your entire sales funnel in a clean, Kanban board.

Pipelines turn your raw contact data into a visual workspace, allowing you to drag and drop leads through milestones in real time.

Customize your view by collapsing columns, hiding specific fields, and grouping or sorting by Contact Stage or Scheduling Status instantly.

Admins can now secure workspace integrations by restricting API keys and OAuth 2.1 tokens to specific permissions.

Instead of granting blanket data access, you can choose exact read or write permissions for 12 distinct modules (like Contacts, Deals, and Events).

Legacy keys remain fully compatible, while unauthorized actions automatically return a clean 403 Forbidden error.

iClosed now runs on a three-tier billing structure - We have updated our subscription tiers to give scaling teams more flexibility: